Shipping policy
SHIPPING POLICY
Shipping Policy – Life Stores Uganda
At Life Stores Uganda, we are committed to providing fast, reliable, and convenient delivery services to customers throughout Uganda. This policy outlines our payment methods, delivery timelines, delivery charges, and important delivery conditions.
Payment Methods
We accept the following payment methods:
Mobile Money
Bank Transfers
Cash on Delivery (COD)
Delivery Timeframes
We aim to deliver orders within the following timeframes:
1. Same-Day Delivery:
Kampala, Wakiso & Mukono
Orders within Kampala, Wakiso, and Mukono are eligible for same-day delivery, subject to order confirmation, product availability, delivery location, and applicable delivery cut-off times.
2. Within 3 Days
Upcountry regions of Uganda
Orders being delivered to upcountry destinations are generally delivered within 3 days, depending on the destination, accessibility, and delivery arrangements.
While we make every effort to meet our stated delivery timelines, delays may occasionally occur due to circumstances beyond our reasonable control.
Delivery Charges
Our delivery charges start from UGX 10,000/=.
The final delivery fee depends on:
Delivery region and location
Weight of the product
Size or volume of the package
Delivery requirements and applicable transportation costs
The applicable delivery charge will be communicated or displayed when the order is confirmed.
Order Confirmation & Dispatch
Once your order has been successfully placed and confirmed, our team will arrange for dispatch and delivery.
Customers may receive a confirmation message containing relevant delivery information, including delivery arrangements and, where available, tracking details.
Delivery Requirements
To help us deliver your order successfully, customers are required to provide:
- A complete and accurate delivery address.
- A valid telephone number.
- Relevant location details or landmarks where necessary.
- Someone available to receive the order at the agreed delivery location.
Failed Delivery & Re-delivery
If delivery cannot be completed because of:
An incorrect or incomplete delivery address;
Incorrect contact information;
The customer being unavailable to receive the order; or
Other circumstances attributable to the customer,
additional delivery arrangements or re-delivery charges may apply.
Shipping Restrictions
We currently do not deliver to P.O. Boxes.
Some remote or difficult-to-access locations may have limited delivery options.
Certain locations may require additional delivery arrangements.
Delivery timelines may be extended where circumstances beyond our control affect transportation or access to the destination.
Delivery Delays
Although we work to meet our stated delivery timelines, delays may occasionally occur due to circumstances such as:
Severe weather conditions;
Traffic or road conditions;
Public holidays;
Transportation or carrier delays;
Incorrect or incomplete delivery information; or
Other circumstances beyond our reasonable control.
Where possible, we will communicate significant delivery delays to affected customers.
Delivery Support
For assistance with an order, delivery status, delivery charges, or other shipping-related inquiries, please contact our customer support team.
Customer Support
Phone:
+256789899724
Life Stores Uganda